Los Angeles
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Client Support Associate
Description
About TrustWareGate
TrustWareGate is a logistics and warehousing company providing secure storage, inventory management, and distribution support for business clients. We are committed to accuracy, efficiency, and high-quality service in all client interactions and operational processes.
Position Overview
We are seeking a professional and detail-oriented Client Support Associate to assist clients with logistics-related inquiries, shipment updates, and service coordination. This role serves as a key communication link between customers and internal warehouse operations.
Key Responsibilities
- Respond to client inquiries via phone, email, and internal systems
- Provide updates on shipments, inventory status, and delivery schedules
- Assist clients with service requests and issue resolution
- Coordinate with warehouse and operations teams to ensure accurate fulfillment
- Maintain detailed records of client interactions and service cases
- Ensure a professional and positive customer experience at all times
Minimum requirements
Qualifications & Requirements
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer skills (email, data entry, CRM or tracking systems)
- Ability to multitask in a fast-paced environment
- Reliable, organized, and team-oriented
Benefits
- Competitive hourly pay
- Paid training
- Opportunities for advancement within the company
- Stable, full-time employment
- Supportive and professional work environment
